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Who pays the extended warranty bill?

How does the payment process with my repair shop work?

Do I have to pay up-front for repairs?

No. You do not have to pay up front for the cost of repairs; you pay only your deductible, if applicable. Service contracts offered through the Customer Car Care pay the repair facility directly. Here is how the process works: Your repair facility calls us for authorization, they complete the repair, and you drive away - it's that simple. The only time you may have to pay any (to be reimbursed) is if your repair facility doesn't have a rental car available and you have to rent a replacement car on your own. If you use the hotel and food benefit included in your plan, you also must submit these bills so that we can reimburse you.

Will my claims be paid in the future?

It is important to know the insurance company that is behind any plan you own. At programs offered through the Auto Warranty One are fully insured by A- or better insurance companies. All claims are handled promptly and professionally, paid directly to the ASE certified repair facility of your choice. We take the hassle out of car repair for you!

We want to get your vehicle back on the road as soon as possible, which is why we let you choose the repair facility and why we pay with our corporate credit card. You can count on us to act fast to get your claim processed as soon as possible. So that we can serve our customers better, your complimentary membership in roadside assistance can be taken advantage of 24 hours a day, 7 days a week. With Auto Warranty One, you'll never be stranded by the side of the road or stuck with an expensive car repair payment to get your vehicle back in working condition.